General Terms and Conditions

1 - Definitions

2 - Information within our website.

3 - Updates and Changes

4 - Exclusion of liability to you from the use of the website

5 - Copyright and Trademarks

6 - Supply of products and services through our website

7 - Username and Password

8 - Data Protection

9 - Transactions with Professional Intermediaries

10 - Cookies

11 - Terminating the use of the website

12 - General

13 - Notices to be given by either party

14 - Governing Law and Jurisdiction


Specific Terms and Conditions

1 - Limitation of Liability

2 - Ordering

3 - Address Use

4 - Future Formations

5 - Time frame of Incorporation

6 - Refund and Cancellation Policy

7 - Services provided by Third Parties

8 - Post and Parcels

10 - Prices of goods and services

11 - Incorporation of General Terms and Conditions

12 - Complaints Process

13 - Use of your address on Google

14 - Squatters


General Terms and Conditions

1. Definitions

The following definitions apply:

a) we” or “us” or “our” or “ourselves” refers to Future Formations Limited.

b) ”Customer” refers to the person (including corporate entities or any other legal person) that we are going into a service agreement with.

c) ”General Terms and Conditions” refers to these terms and conditions

d) ”Specific Terms and Conditions” refers to the ‘specific terms and conditions tailored to cover any product or service that you may purchase through the website, and which take priority over these General Terms and Conditions to the extent of any conflict between them.

e) ”Web site” “Website” or “Site” means the website you were browsing when you clicked on a link to these General Terms and Conditions, including all subsidiary pages.

2. Information within our website.

a) Whilst we take all sensible consideration to guarantee that the website’s data is precise and accurate. We make no portrayals, guarantees or endeavors about any of the information or materials are given on the website (counting, without constraint, any as to quality, exactness, fulfillment, or dependability).

b) All and/or any information provided within the website is for informational purposes only and does not represent legal, accounting, or professional advice and therefore must not be relied on as such. You should arrange advice from a qualified professional before acting in reliance or purchasing any product(s) or service(s) from our website.

3. Updates and Changes

a) This website is being updated and continuously improved. We have the right to remove or change, whether temporarily or permanently, any part of the website without prior notification or notice to you. You confirm that we are not liable for any changes or removals.

b) When visiting our website or purchasing any of our product(s) or services, it is your obligation as a costumer to check for any changes to our policies (s). We reserve the right to make these modifications at any time.

4. Exclusion of liability to you from the use of the website

a) Any liability to you that may arise from your access to and utilisation of the website. Whether due to negligence, breach of duty or otherwise, is excluded to the maximum degree permitted by law.

b) We make no guarantee that the website will be error-free or uninterrupted, but we will make every effort to fix any problems that arise. We shall not be held liable for any viruses or other potentially dangerous or damaging content found on our website.

c) We are not liable for any content on other websites that we may choose to link to our website for your convenience. As the customer, you must ensure you read all policies regarding said third party websites and reflect our policies or beliefs.

d) Nothing in these General Terms and Conditions shall be construed to exclude or restrict our liability for death or bodily injury caused by our negligence or that of our employees or agents.

5. Copyright and Trademarks

a) The copyright in all materials on the website, including their design, layout, text, graphics, photographs and the source code and programming belong to their respective owners. Trademarks (whether registered or not), company names, and so forth are their respective owner’s property.

b) You are authorised to see and temporarily store Website pages and their content in your browser’s temporary cache, and to print out for reference a solitary duplicate for non-commercial purposes and offline review. You may not sell, resell, or exchange anything available from the website, including any product(s) or service(s).

6. Supply of products and services through our website

a) We will not be held liable for any delays or failure to perform any of our obligations in the case of any circumstances outside of our control, including but not limited to, strikes, walkouts, war, fire or failure of any communications, telecommunications, or computer system. You agree that we will be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations) should a Force Majeure event occur.

b) In the case of a Force Majeure, we will notify you of any changes as soon as possible.

c) We rely on third parties to deliver your mail and parcels and cannot be held responsible for any delays before the said items reach our office.

7. Username and Password

a) To access your Future Formations Limited portal, we will issue you with a username and password. It is your responsibility to ensure your password remains confidential. You agree that we will not be held liable for any loss and/or damages you/we may incur as a breach of this clause.

8. Data Protection

a) We take our obligation for confidentiality and protection of your data very seriously. For more information on how we handle, store, process, and retain your data, please read our UK GDPR Policy.

b) When requesting a referral to one of our partners, you agree that we can provide them with personal data to process your request, this data will consist of (Company name, Personal name, Telephone number, e-mail address, personal or business address). This information is only passed over for the process of the referral and no other purposes. If you do not authorise this data to be issued, do not request for a referral to be sent.

9. Transactions with Professional Intermediaries

a) You will guarantee that you have all necessary suitable consent and notification in place to enable legitimate and lawful transfer of the Personal Data to us for the term and purpose of the service agreement. You consent to give us such evidence as we require to ensure compliance with these necessities and, further, to indemnify us concerning all and any liabilities, punishments, fines, grants or expenses emerging from your resistance with these requirements.

b) Transactions with customers buying a product or service on their behalf to be compliant with the data protection legislation, we process data in compliance with our Privacy Policy.

c) You consent to indemnify us with all liabilities, punishments, fines, grants, or expenses emerging from your resistance to these requirements.

d) You consent to your data being shared with third parties if you chose to use our referral scheme. You can find a full list of offers on our website. It is your responsibility to read and understand how the company will be handling your data; this will be advertised on their website.

10. Cookies

Our full Cookie Policy is available here.

11. Terminating the use of the website

a) We have the exclusive right to either cancel or withhold your right to have access or explore the site at any point in time without previous knowledge and without elaboration for our actions.

b) Future Formations believes that you have violated or acted inconsistently with the use of these Terms. Upon any such termination, your right to use the Site will immediately cease.

c) You agree that any termination of your access to or use of the Site may be effected without prior notice and that Future Formations may immediately inactivate your password and user name

d) You agree that Future Formations, and their respective employees, not be liable to you or any third party for any termination of your access to the Site or to any such information or files and shall not be required to make such information or files available to you after any such termination.

12. General

a) In the event of a contradiction between General and Specific terms and conditions regarding the purchase of product(s) and service(s), Specific terms and conditions will overrule.

b) Any person who is not a direct party to any agreement covered by these General Terms and Conditions cannot have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term in the agreement.

13. Notices

a) This clause applies where these General Terms and Conditions or the Specific Terms and Conditions provide expressly or by implication for the service of notices.

b) Any notice required to be given under our agreement with you or in connection with the matters contemplated by it shall, except where otherwise specifically provided, be in writing in English language.

Any such notice shall be addressed to the usual business address of the other party and maybe:

a) Personally delivered, in which case it shall be deemed to have been given upon delivery at the relevant address if it is delivered not later than 17.00 hours on a Business Day, or, if it is delivered later than 17.00 hours on a Business Day or at any time on a day which is not a Business Day, at 08.00 hours on the next Business Day; or

b) If within the United Kingdom, sent by first class pre-paid post, in which case it shall be deemed to have been given two Business Days after the date of posting or

c) If from or to any place outside the United Kingdom, sent by pre-paid airmail, or by air courier in which case it shall be deemed to have been given seven Business Days after the date of posting in the case of airmail or two Business Days after delivery to the courier, in the case of air courier

d) Sent by electronic mail, in which case, it shall be deemed to be given when received but subject to the same provisions regarding receipt after 17.00 hours as apply to notices sent by Facsimile.

e) Any notice required to be given under the service agreement shall be in writing to our email [email protected]

14. Governing Law and Jurisdiction

a) Your use of our website and the purchase of our product(s) and/or service(s) are governed by the laws of England and Wales. And the English courts will have exclusive jurisdiction over any dispute, arising from the use or purchase of product(s) and/or service(s) from our website.

Specific Terms and Condition

1. Limitation of Liability

a) By purchasing an order from Future Formations you are giving us the right to file your application with Companies House on behalf of the business and/or person.

b) You agree that any errors made are your responsibility. As a result of these errors, you understand that your application may be rejected by Companies House and any mistakes that need correction will be payable by you.

c) You understand that where you select a company name as the customer for registration for whatever reason, we warrant only that we will make an application to the Registrar of Companies to register that name. The Registrar accepts it based on the view that it will not conflict with any other company’s name at that time of registration on the Register.

d) Our liability regarding all or any claims arising in or out of connection with your use of our website shall not exceed an amount equal to the amount payable by you to us.

 2. Ordering
a) Any orders placed through this website are deemed ‘offers’, and we can choose to reject your offer for services with us without any reasoning to you. We reserve this right at our discretion and can deny users access to our website and services.
b) It is your responsibility as the customer to read, understand and choose the correct product(s) and/or service(s). If you are still unsure, we urge you to contact us by email at [email protected] or by phone at +44 (0) 2077818033 during our usual office hours 9 am - 5 pm Monday to Friday (excluding bank holidays) before completion of purchase. Whilst we aim to reply to all queries promptly, we cannot guarantee to do so in every instance. In this case, we urge you to seek further information about what services will be best suited for your needs.
c) The Money Laundering regulates and Terrorist Financing Regulations 2019 and Transfer of Funds Regulations 2017 (“MLR 2017”). By accepting these Specific Terms and Conditions, you are authorising us to undertake that Future Formations Limited may check the details you supply against any particulars on any database (public or otherwise) to which they have access.
d) As a company service provider, we have a responsibility to regularly check on companies that have a service(s) with us. Suppose in any circumstances we uncover information that we find to be fraudulent, illegal or unethical, we reserve the right to terminate your service agreement without a refund and to report this to the relevant authority.
e) We will ask you to provide identification and proof of address in the form of a valid photo ID as a Passport, Photocard Driving Licence or National Identity card. As well as a document from the following: Utility Bill (Gas, Electric or Water), Telephone bill (Mobile phone bills are not acceptable), Council Tax Bill, Bank (Credit Card statement is not acceptable)/ Building Society Statement, TV Licence, HM Revenue and Customs Letter/Notice of Coding or a Letter from Benefits Agency, dated within the past three months to confirm and validate your identity.
f) We also ask you to fill out information regarding your company’s activity to ensure we are compliant with The Money Laundering regulates and Terrorist Financing Regulations 2019 and Transfer of Funds Regulations 2017 (“MLR 2017”). Until these checks have been completed, you are not permitted to use our address and your service(s) will not become active until we receive approval of this. If you fail to uphold, deny or refuse our compliance checks, we have the right to terminate your service agreement. If we do not receive the evidence/documentation needed to complete our ID checks, we will cancel your service, and you could be charged an Administration fee of £50.00.
3. Address Use
a) We offer the following address services: Registered Office Address, Officers Service Address, London Business/Trading Address and Non-Business Address Service.
b) We will give you a unique customer number that must go on to all your mail. Failure to do this will delay the processing of your mail when received.
This address is Virtual and not your physical address.
Company name / Your Name Unique Customer number 4 Cochrane House Admirals Way Canary Wharf London E14 9UD
c) We reserve the right to file the statutory forms shall include, but not be limited to the following: AP01, AP02, AP03, AP04, RP02A, RP07, TM01, TM02, SH01, AD01, AD02, CH01 and CH02.
d) You agree not to use our address for any illegal, defamatory, immoral, or obscene purposes. If you do so, we are within our rights to terminate your service agreement immediately without a refund.
e) You are not able to use the London Trading Address service on Companies House as your Registered Office Address. This service is only for general and business letters (letters and parcels from clients, banks, etc.). If we receive any Companies House mail addressed to your London Trading Address, we will send you an invoice for payment to release the letter to upgrade your service.
f) If you purchase a Registered Office Address, you are only permitted to receive Government mail (Companies House, HMRC, Government Gateway, Pension's fund, ICO, IPO) and is for use on Companies House only. No general/business mail is included, and if we do receive any General mail addressed to you/your company, we will send you an invoice for payment to release the letter and upgrade your service.
g) You will fully indemnify the Address Provider against any expenses, costs, claims, damages or penalties incurred by the Address Provider, in connection with this agreement. However, occasioned, including defamation, suing or being sued due to the breach committed by you or any third parties.
h) When you purchase any of our address services, you give us permission to receive, sort, handle and forward your mail. You agree that we will not be held liable for any losses, damage, or delay in the processes of receiving, sorting, handling, and forwarding your mail. We recommend that you file for electronic mail for both HMRC and Companies House.
i) We do not accept any liability should the company be struck off and/or removed from the Register. Following the cancellation or the expiry of the services you agree to take under this agreement should the company fail to meet statutory requirements following our actions to file the requisite forms to notify the termination of such services.
j) For renewable services, it is your responsibility to understand how long and when your service expires. If we do not receive payment from you within five working days after your service has expired. In that case, we will send you an email with a notice stating that you have to remove our address from Companies House (for the registered office and officers address). We also reserve the right to complete an RP07 to Companies House to announce that the service is no longer valid and that our address is being used without permission. This can lead to your business being strike-off.
k) We do not hold or store any post.
3.1  Telephone Answering Service
a)  We offer a  Telephone Answering and voicemail only service.
b)  The telephone Answering Service is for incoming calls only, we will not make outbound calls on your/your companies behalf.
c)  Calls will be answered Monday to Friday 9am – 5 pm excluding UK bank holidays
d)  Calls will be answered in your Company name. 
e)  You will receive a 020 London number, completely unique to you and your company.
f)   Once we have confirmation of your payment, you will be sent an email asking you for your:
i.   Company name
ii.  Email address
iii. Telephone number
iv.  A brief script of how you would like the call handlers to answer the call. 
v.   Any Special requests
g)  We are not responsible nor liable to any faults, damage, losses or delays your company may face as a result of use of our Telephone Answering Service.
h)  Calls will be recorded for specific purposes deemed lawful under the Data Protection Act 2018.
i)   Future Formations will log the following information each time a call is made:
i.   Callers name/company name
ii.  Callers telephone number
iii. A message
j)  The following information as seen in 3.1.f) will be then forwarded to the given email address that you as the client have provided as soon as practicable after receipt of the phonecall. 
k) Any changes to any of your personal details must be emailed to [email protected] We are not responsible nor liable for any loss, damage, or delay to your business as a result of this or any other circumstance. 
l)  Any additional charges accrued during the month must be paid in full within 5 working days of the invoice date, failure to make payment will result in your service being suspended and an administration fee of £50.00 will be payable for the reconnection
m) We have a fair usage policy for all customers using our telephone answering service if customers use more than 100 minutes of call time within any given month then their usage will be seen as excessive, they could then be asked to pay an excess for the additional time used or go onto a voicemail only service until an acceptable agreement can be arranged.
n)  For renewable services, it is your responsibility to understand how long and when your service expires. If we do not receive payment from you within five working days after your service has expired, we will send you an email with a notice stating that you have to remove the telephone number from any marketing and it will no longer be in use.
o)  You agree not to use our Telephone Answering Service for any illegal, defamatory, immoral, or obscene purposes. If you do so, we are within our rights to terminate your service agreement immediately without refund.
p)  Our Refund and Cancellation Policies can be found under Specific Terms and Conditions (6), as well as our Cookie and Data Protection Policy, found under General Terms and Conditions (8, 10).
3.2 Packages
We offer the following packages
i.    Bespoke Complete Virtual Office: Telephone Answering, Registered Office, up to Officers Service Address’, Business/Trading choose the products you want to have.
ii.   Canary Wharf Package: Registered Office, up to 2 Officers Service Address’, Business/Trading Address
iii.  Companies House Package: Registered Office, up to 2 Officers Service Address.
b)  The packages listed in 3.2.a) are subject to change without your prior knowledge. Although the package may have the same services, we reserve the right to change any name/services within the packages. It is your responsibility to ensure you understand the package you are buying.
4. Future Formations
a) By purchasing an order from Future Formation, you are giving us the right to file with Companies House on behalf of the business and/or person.
b) We are a specialist online formation agent, and we may use electronic filing facilities available from the Registrar of Companies.
c) Once we receive electronic confirmation of incorporation from Companies House, we will automatically send you a confirmation email with pdf incorporation documents attached.
5. Time frame of Incorporation
a) We aim to incorporate your company within 3 – 8 working hours, once the compliance checks have been completed. We will not be held liable for going over this time frame.
b) The Same Day Formation Service is considered fulfilled when Companies House issue an official response, either at or via our website, to a user’s formation request on either.
c) The same business day for a completed formation request submitted to Companies House before 2 pm on that same business day; or the next business day for a completed formation request submitted on a non-business day, or after 2 pm on any business day.
d) For the avoidance of doubt a formation request is not considered a ‘completed formation request’ until all pending actions and requirements have been fulfilled, and where necessary approved by us, and the registration has been successfully transmitted to Companies House.
e) The Same-Day Company Formation Service does not guarantee your completed formation request will be successful but rather guarantees an official response to your completed formation request from Companies House approving, rejecting, or otherwise referring to your request.
6. Refund and Cancellation Policy
Where no customer actions have taken place for package purchase, and specifically, no company application has been submitted to Companies House for review, customers are eligible for a refund or credit subject to the following:
a) The request for refunds is made within 14 days of the purchase date.
b) Once a company has been submitted to Companies House no refunds can be given for the Services or any parts of the package including the Services.
Refunds for any additional products and services purchased through the site will be offered subject to the following:
c) Additional products and services were purchased separately to or alongside any package but within a package or as a special offer alongside a package.
d) We or any third parties sub-contracted by us have not commenced work on the provision of such products or services.
e) To request your service termination, you must notify us immediately by email or in writing by post to the registered address displayed on our website.
f) You agree and understand that refunds take 5-10 days to appear on the card you have purchased said product(s) or service(s).
g) You have the right to cancel your service at any time. However, it will not entitle you to a refund. You agree that we also have permission to cancel our service agreement at any time due to any illegal, misuse, or breach of our Terms and Conditions and will not entitle you to a refund.
h) If you are found to be misrepresenting yourself or supplying false documents to open an account during the purchase of any services, we (Future Formations Ltd) will report this to the authorities, and you will lose your right to any refunds to cover the costs incurred due to your misrepresentation. You will also be prohibited from ever using the address of Future Formations Ltd. If you are using the address, We will request the relevant people to have this removed.
7. Services provided by Third Parties
a) The Business Bank Account service is provided by Barclays Bank UK PLC and/or Lloyds Bank and subject to the terms and conditions set forth by Barclays or/and Lloyds at the time of account opening.
b) You request a bank account to confirm that you agree to be contacted directly by Barclays Bank UK PLC and/or Lloyds Bank to fulfill the bank account request for the formed company.
c) When you request a bank account on behalf of a third party, for whom you are making a company formation application, you confirm that the third party, the primary contact listed on the company formation application, has agreed to be contacted directly by Barclays Bank UK PLC or/and Lloyds to fulfill the bank account request.
d) Where you agree/have agreed to find out more about third-party products and/or services, you agree that your details may be passed to the third-party provider to fulfill legal requirements. For marketing purposes and/or to provide you with new product information that we think may be of interest to you. You acknowledge that Future Formations do not receive any referral fee(s) regarding such an introduction. But we may receive income from such third-party(s), if you choose to engage in a commercial relationship, with such third-party service provider(s).
8. Post and Parcel
a)The mail will be digitally encrypted scanned by our digital scanning team FREE OF CHARGE to your email address. And will encrypt these attachments and all emails from us will include a unique number that identifies you.
b) If you do not want your letter to be scanned to your email address, we can post them by Royal Mail postage x1.5.
c) Un-scannable items (credit cards, cheques, booklets etc.) will be charged at Royal mail postage x1.5.
d) We are not liable for any post that is lost, damaged, stolen or delayed.
e) We aim to scan all mail within 24 hours of receiving it in our office; however, we will not be liable to any costs due to delays, loss or damage to any, and all letters and parcels.
f) You understand that you cannot collect any mail from the office unless discussed prior with a future formations team member.
g) Postage will be charged each month invoice must be paid within 48 hours or your service could be suspended.
h) If the customer does not have a credit balance, then the mail is scanned. We will not hold onto any correspondence in the office that belongs to the customer.
i) We will handle parcels as defined by Royal Mail, weighing 2.0 kg and not larger than L30 cm x W21,5 cm x H45 cm.
j) Any parcel posted by Royal Mail will be posted as the default unless you contact us and request otherwise; this will be charged by Royal Mail postage + our administrative cost.
k) We will accept parcels up to 10KG as long as the customer has a credit postage account or credit card on account. We will arrange shipment/courier where possible. The customer is responsible for any customs charges should the parcels be going abroad.
l) Failure of such notification will lead to parcel rejection. A storage surcharge of £2.00 per day per item will be attracted for parcels over the given size.
m) If you expect to receive extensive, bulky or heavy items (not more than 10 kg), we must be notified either by phone or email before the expected delivery date. These items will be charged at £2.00 per day after the first 48 hours, which are free. This charge will be applied until the goods are collected.
n) You shall notify us, in writing, of any change of address or contact details at the soonest opportunity. We reserve the right to suspend or terminate your service if we are unable to contact you appropriately.
9. Prices of goods and services
a) We have the right to change, update, withdraw and amend any or all of our services’ prices at any time without prior notice to you.
b) We require payment for all products and services upfront, and we do not accept part payments or payment plans.
10. Incorporation of General Terms and Conditions
You must read these Specific terms and conditions alongside the General terms and conditions. These apply to any agreement between us and your use of the website and our services. We may revise the Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to notice any changes we make, as they are binding on you.
11. Complaints Process
If you have a complaint about how we have handled your personal information, you may contact us using the details below, and we will look into your complaint.
Or per post
Future Formations LTD, 4 Cochrane House Admirals Way, Canary Wharf, E14 9UD, London,
12. Use of your address on Google
a) To use our address on Google platforms means you need to buy our London Trading Address to receive any general/business letter or parcel. If you fail, You will have 14 days to purchase the service, or we will return the item to the sender.
b) The virtual office address is not allowed to be used on Google my business.
13. Squatters
We will prevent fraudsters and squatters who use our Address Service for illegal purposes or without our consent in a purposeful way. Squatting is when people use to display our address on their correspondence materials such as websites, business cards, letters heads etc. Without our consent or authority. In most circumstances, they are using this for illegal activity. If or when we find out that someone is using our address for this purpose, we will take immediate action and change the Companies Houses address to a default address. The service with Future Formations will close down, and no refund will be given.