Under Customer Due Diligence, we must check proof of ID and Proof of Address for all UK and non-UK customers who use our address services.
This ensures we are compliant with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
Failure to supply these documents within 14 calendar days will result in your service being terminated.
To activate and use our service we require you to complete an online verification, we will send you instructions on how to do this; please check your junk folder in case the e-mail is in there.
This process will take no more than 5 minutes.
Once we have received the names of all the beneficiaries that need to be verified we will send out invites, log into the online portal and upload the documents; please ensure it is only documents that we accept as failure to do this will delay the process.
Please note: Your account will not be activated until we have received and verified everyone’s identity.
Therefore, you cannot use our service until you receive confirmation that your account has been activated.
If we receive mail before the account has been activated, we will have to return this to the sender.
You must provide one of each of the following from the proof of ID and proof of residential address document list.
If you would like more information, please contact our customer engagement team who would be delighted to assist you further.
Email us: [email protected]
Call us: 0207 781 8033