Introduction

This website is operated by Future Formations Limited (12756275). Future Formations Limited is committed to protecting the privacy and security of your personal data. This GDPR Policy details how we collect, use, and protect your personal data when you use our website, inclusive of the purchase of product(s) and service(s). It also explains your rights and how the law protects you.

The Data We Collect

It is your duty as a customer to ensure that the data we hold about you is accurate and current. For that reason we ask you to inform us of any changes to your personal data.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, residential address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Failure to provide us with current and accurate personal details when required by law and/or in terms of service agreement with us may result in termination of service agreement.

How we collect Data

We collect data in the following ways:

  • Direct Interactions include the completion of registration forms, the purchase or request of information of products/services, creating a user account, surveys, feedback and/or any other correspondence with us (by post, phone or email).
  • Automated technology includes the collection of personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. Please see our cookie policy for more information. (hyperlink)
  • Publicly available sources include the data we may collect from Companies House or the Electoral Register based within the EU.
  • Third parties include the use of analytics providers based outside the EU (such as Google and Microsoft Bing). Our suppliers such as payment providers, delivery services, website support and maintenance providers, agents or other third parties inside or outside the EU as part of the process of delivering our Services.

How we use Data

To ensure compliance with the law of England and Wales, we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the service agreement we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

How we Safeguard your Data (Also applies when delivering Services and protecting Trax personal data)

We have put in place safeguards to check that our internal procedures meet our high policy standards. Any emails or information we send you as the customer will be encrypted to ensure no breaches of your data. Any attachments we send you (e.g. scans of your mail) will be password protected and you will receive a personal ID number that will be used as your unique password when accessing any information we have sent you.  The information supplied through the site is only immediately accessible by our internal staff. However, we may need to pass the information on to other agencies in order to fulfil your orders and requests. In such cases, we ensure that such third parties agree to protect the personal information with which we have supplied them in order to provide the required service. We will also strive to ensure that the information provided is not excessive for its designated purpose. Unfortunately, the transmission of information via the internet is not completely secure which is why any data we send will be encrypted to ensure the safety of any personal data. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Retention

We will only retain your personal data for as long as deemed necessary to fulfil the purposes we collected it for, satisfying any legal, accounting, or reporting requirements. We will keep any data for 5 years beginning from the date the business relationship ends or the date the transaction is completed in order to be compliant with AML regulations. We are legally required to keep basic information about our customers (including contact details, identity, financial and transactional data) for six years after they cease being customers to ensure compliance with tax regulations. We may anonymise your personal data so that it can no longer be associated or linked to you for statistical or research purposes. We are able to use anonymised information without further notice to you.

Additional Information

We have an appointed DPM (Data Protection Manager). For any questions regarding this Privacy Policy or GDPR Policy, please contact:

Pedro: [email protected]

Alternatively, you can contact us by post:

Future Formations

4 Cochrane House

Admirals Way

Canary Wharf

London

E14 9UD

Or by telephone (opening hours are 9am-5pm Monday to Friday excluding bank holidays)

02077818033